As part of our ongoing maintenance, NUSO has completed its initial system updates and adjustments. We are now coordinating with our technology partners on additional updates, which will be reviewed and tested prior to deployment.
The previously communicated temporary limitations involving certain Microsoft Teams integrations and file upload functionality within Green UC and select legacy Contact Q installations remain in place.
Core voice services continue to operate normally. We will provide further updates as maintenance progresses and functionality is restored.
We appreciate your continued patience.
Posted Oct 21, 2026 - 14:29 CDT
Update
System Maintenance Update
We would like to provide additional clarity regarding the ongoing maintenance and its impact on certain platform functions.
1. Microsoft Teams Integrations
Due to unscheduled maintenance being performed by one of our technology partners, CRM integrations with Microsoft Teams, including NUSO Bridge for Teams and Operator Connect, are experiencing temporary service limitations. We will provide further updates as maintenance progresses.
2. Administrative Portals and File Uploads
We would also like to clarify the scope of the previously announced system maintenance. The impact is limited to certain file upload capabilities within our Green UC platform and select legacy Contact Q installations. Functions such as CSV imports, voice file uploads, and similar features may be temporarily unavailable.
All other administrative portal functionality remains available.
These limitations are isolated to the affected functions, and no interruptions to core voice services are expected.
We appreciate your patience and understanding as we work to restore full functionality.
Posted Oct 21, 2026 - 08:17 CDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 21, 2026 - 07:57 CDT
Identified
We are currently performing maintenance across select systems to support ongoing platform improvements. During this time, access to certain administrative portals and network management functions may be temporarily unavailable.
No interruptions to active services are expected. We appreciate your patience and will provide updates as maintenance progresses.
Posted Oct 21, 2026 - 07:54 CDT
This incident affects: Cloud Communications and Collaboration (UCaaS - Green Platform, NUSO Connect for Business, NUSO Bridge for Teams, Microsoft Operator Connect).