NUSO Status

All Systems Operational

About This Site

Welcome to NUSO’s status page, our home for real-time information on system performance. Here you’ll find live and historical data on each of our services. To file a ticket with our support team, please send an email to support@nuso.cloud or submit a ticket at https://nuso.cloud/support/technical-support/

Cloud Communications and Collaboration Operational

UCaaS - Orange Platform Operational

UCaaS - Green Platform Operational

UCaaS - Blue Platform Operational

NUSO Connect for Business Operational

NUSO Bridge for Teams Operational

NUSO Bridge for Zoom Operational

SimplyConnect/MessageView Operational

Microsoft Operator Connect Operational

CPaaS and Carrier/Network Services Operational

Outbound Voice (Termination Services) Operational

Inbound Voice (Origination Services) Operational

Messaging Services (SMS/MMS) Operational

Emergency Services (911, 999, etc.) Operational

Data Center/Network Connectivity Operational

Portals and APIs Operational

NUSO.io Management Portal Operational

NUSO.io API Operational

CPaaS Portal Operational

CPaaS API Operational

NUSO.cloud - Marketing Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

Inbound Service Degradation

Resolved - All currently identified affected calling areas and associated telephone numbers have been routed around the suspected network path. While this mitigation has reduced the impact for known affected traffic, our investigation remains ongoing.
If you continue to experience call quality issues, please contact our NOC with the affected telephone numbers and call details. Our team can review the reports and, where applicable, include additional numbers in the current mitigation efforts while we continue working with our carrier partners toward a permanent resolution.
Jun 16, 14:38 CDT

Identified - The NUSO Operations team, in coordination with our Tandem and originating carrier partners, has identified potential network elements that may be contributing to the intermittent clicking sounds reported on a subset of inbound calls.

As a precautionary measure, we have started implemented routing adjustments designed to reduce the likelihood of calls traversing the suspected paths while our investigation continues. At this time, the issue remains intermittent and does not affect all inbound traffic.

Our teams continue to actively monitor call quality and work with our partners to further validate the source of the issue and implement any additional corrective actions as needed.
Jun 16, 14:01 CDT

Investigating - We are investigating reports of intermittent clicking sounds affecting a subset of voice calls. At this time, the issue does not appear to impact all traffic, and we have not identified a common source or pattern among the affected calls.

Our Operations team is actively engaged with our upstream carrier partner, Tandem, to isolate and determine the root cause. We continue to escalate internally and are closely monitoring the situation while additional troubleshooting is performed.

We will provide further updates as more information becomes available.
Jun 16, 10:13 CDT

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

NUSO Orange Auto Attendant Intermittent Failure

Resolved - The patch has been applied and test was completed.
Jun 11, 08:13 CDT

Update - A Patch for the issue will be put in place overnight tonight during a maintenance window.
Jun 10, 13:38 CDT

Identified - Our Engineering Team has collected the required logs and escalated this issue to the switch manufacture. More updates to follow.
Jun 10, 12:13 CDT

Investigating - We are currently experiencing an intermittent issue on inbound calls where the Auto Attendant does not answer. The NUSO NOC has engaged with NUSO Engineering and are currently investigating the issue.
Jun 10, 10:20 CDT

Jun 10, 2026

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.