Update - Verizon’s Director has confirmed that a technician has been dispatched to the same location investigated yesterday and is currently on site.
At this time, Verizon has not confirmed whether the affected equipment cards have been replaced. The field technician has, however, identified a light-level issue originating from the far end of the fiber span.
To further isolate the fault, Verizon is dispatching an additional technician to the far-end location, with an estimated arrival time of approximately one hour.
SERT will continue working with Verizon to confirm whether the equipment cards were replaced and to determine whether the light-level issue was identified following that replacement effort or whether the card replacement had no impact on service restoration.
The next update is expected at 2100 GMT.
Oct 07, 2026 - 15:25 CDT
At this time, Verizon has not confirmed whether the affected equipment cards have been replaced. The field technician has, however, identified a light-level issue originating from the far end of the fiber span.
To further isolate the fault, Verizon is dispatching an additional technician to the far-end location, with an estimated arrival time of approximately one hour.
SERT will continue working with Verizon to confirm whether the equipment cards were replaced and to determine whether the light-level issue was identified following that replacement effort or whether the card replacement had no impact on service restoration.
The next update is expected at 2100 GMT.
Oct 07, 2026 - 15:25 CDT
Update - During the maintenance window, offnet field technicians cleaned, scoped the fibers and OTDR tested the common fibers on DWDM, confirming that the OSP plant fiber paths are in good condition. Despite further troubleshooting with Transport the DWDM issue remains unresolved. Tier 2 has been engaged to evaluate the situation and develop a detailed action plan.
The work around from the NUSO side still remains in place while Verizon further investigates
Oct 06, 2026 - 08:15 CDT
The work around from the NUSO side still remains in place while Verizon further investigates
Oct 06, 2026 - 08:15 CDT
Update - NUSO has rerouted all traffic that can be moved away from the affected Verizon network path. Following these routing changes, inbound calling is operating normally across the areas where alternate routing is available, and related trouble reports have significantly subsided.
A limited number of smaller geographic areas remain affected where alternate routing capabilities are not currently available.
Verizon has identified the underlying issue as a fiber cut and has advised that intrusive testing of the affected fiber will begin at approximately 8:00 PM ET this evening.
At this time, we are marking the broader service impact as cleared and will continue monitoring network performance. NUSO Engineering will remain engaged with Verizon as they perform testing and work toward full restoration of the affected fiber facilities.
We will provide additional updates if conditions change or once Verizon completes its repair activities.
Oct 05, 2026 - 13:26 CDT
A limited number of smaller geographic areas remain affected where alternate routing capabilities are not currently available.
Verizon has identified the underlying issue as a fiber cut and has advised that intrusive testing of the affected fiber will begin at approximately 8:00 PM ET this evening.
At this time, we are marking the broader service impact as cleared and will continue monitoring network performance. NUSO Engineering will remain engaged with Verizon as they perform testing and work toward full restoration of the affected fiber facilities.
We will provide additional updates if conditions change or once Verizon completes its repair activities.
Oct 05, 2026 - 13:26 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 05, 2026 - 10:36 CDT
Oct 05, 2026 - 10:36 CDT
Investigating - We are currently experiencing intermittent inbound call failures affecting portions of the Northeast region.
Our teams have identified the underlying issue as a fiber cut within the Verizon network. NUSO has rerouted traffic around the affected network path, and calls should now be completing normally without interruption.
We will continue to monitor call completion and network performance while Verizon investigates and repairs the underlying fiber issue.
Additional updates will be provided as they become available.
Oct 05, 2026 - 10:09 CDT
Our teams have identified the underlying issue as a fiber cut within the Verizon network. NUSO has rerouted traffic around the affected network path, and calls should now be completing normally without interruption.
We will continue to monitor call completion and network performance while Verizon investigates and repairs the underlying fiber issue.
Additional updates will be provided as they become available.
Oct 05, 2026 - 10:09 CDT
About This Site
Welcome to NUSO’s status page, our home for real-time information on system performance. Here you’ll find live and historical data on each of our services. To file a ticket with our support team, please send an email to support@nuso.cloud or submit a ticket at https://nuso.cloud/support/technical-support/
Cloud Communications and Collaboration
Operational
UCaaS - Orange Platform
Operational
UCaaS - Green Platform
Operational
UCaaS - Blue Platform
Operational
NUSO Connect for Business
Operational
NUSO Bridge for Teams
Operational
NUSO Bridge for Zoom
Operational
SimplyConnect/MessageView
Operational
Microsoft Operator Connect
Operational
CPaaS and Carrier/Network Services
Operational
Outbound Voice (Termination Services)
Operational
Inbound Voice (Origination Services)
Operational
Messaging Services (SMS/MMS)
Operational
Emergency Services (911, 999, etc.)
Operational
Data Center/Network Connectivity
Operational
Portals and APIs
Operational
NUSO.io Management Portal
Operational
NUSO.io API
Operational
CPaaS Portal
Operational
CPaaS API
Operational
NUSO.cloud - Marketing Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance