NUSO Status

All Systems Operational

About This Site

Welcome to NUSO’s status page, our home for real-time information on system performance. Here you’ll find live and historical data on each of our services. To file a ticket with our support team, please send an email to support@nuso.cloud or submit a ticket at https://nuso.cloud/support/technical-support/

NUSO.io Portal Operational

Management Portal Operational

User Portal Operational

Quoting Portal Operational

Data Centers Operational

DC1 Operational

DC2 Operational

DC3 Operational

Voice - Inbound Operational

UCaaS Operational

SIP Operational

Contact Center Operational

Voice - Outbound Operational

UCaaS Operational

SIP Operational

Contact Center Operational

Chat Operational

Presence Status Operational

Messaging Operational

SMS Operational

Collaboration Operational

Video Operational

Voice Operational

Fax Operational

Server Operational

Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 14, 04:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:01 CDT

Scheduled - NUSO will undergo a planned network maintenance beginning Saturday May 14, 2022, at 12:00am CDT and scheduled for completion on Saturday May 14, 2022, by 4:00AM CDT. This is a regularly scheduled maintenance designed to continuously improve our network utilizing tested best practices.

Due to the multiple, geo-reductant architecture of our platform, any user impact should be minor, and most customers will not experience any service interruption.

We understand there is no perfect time to perform maintenance. With this in mind, we have scheduled this maintenance during a low utilization period.
May 10, 07:17 CDT

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

Outbound Fax Delays

Resolved - At this time all services are operational and the backlog of failed faxes from this morning have been resent.
May 10, 14:40 CDT

Monitoring - The fix for the underlying issue has been applied and outbound fax service has been restored. Any new faxes should complete normally. We are working through the backlog of faxes from this morning and will resend any faxes that failed during this time. Thank you for your continued patience.
May 10, 13:54 CDT

Update - Our support teams continue to work on a fix for the outbound fax delays. All other services remain operational. We will continue to provide updates as we have more information.
May 10, 12:25 CDT

Identified - We have identified the cause of the outbound fax delays and we are working on implementing a fix. We will continue to provide updates as more information becomes available.
May 10, 11:29 CDT

Investigating - We are investigating reports of outbound faxes being delayed for some customers. Inbound fax service is not affected, and all other services are operational.

At this time, you may see increased delays or errors for outbound faxes. We will continue to monitor and provide updates as we have them.
May 10, 11:04 CDT

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.