Advisory: Potential Telecom Network Impairment
Monitoring - NUSO is aware of service disruptions affecting multiple upstream Tier 1 telecommunications providers, which may be impacting call completion and other telecommunications services in certain geographic areas.

All NUSO network systems and infrastructure are currently operating normally.

Our Network Operations team is actively monitoring the situation and working closely with affected upstream Tier 1 providers to identify, isolate, and mitigate service impacts wherever possible.

While NUSO's network remains fully operational, customers may experience intermittent call completion issues or service degradation in affected areas due to conditions within upstream carrier networks.

We will continue coordinating with our upstream providers, monitoring network performance, and providing additional updates as more information becomes available.
Nov 13, 2026 - 17:22 CST

About This Site

Welcome to NUSO’s status page, our home for real-time information on system performance. Here you’ll find live and historical data on each of our services. To file a ticket with our support team, please send an email to support@nuso.cloud or submit a ticket at https://nuso.cloud/support/technical-support/

Cloud Communications and Collaboration Operational
UCaaS - Orange Platform Operational
UCaaS - Green Platform Operational
UCaaS - Blue Platform Operational
NUSO Connect for Business Operational
NUSO Bridge for Teams Operational
NUSO Bridge for Zoom Operational
SimplyConnect/MessageView Operational
Microsoft Operator Connect Operational
CPaaS and Carrier/Network Services Operational
Outbound Voice (Termination Services) Operational
Inbound Voice (Origination Services) Operational
Messaging Services (SMS/MMS) Operational
Emergency Services (911, 999, etc.) Operational
Data Center/Network Connectivity Operational
Portals and APIs Operational
NUSO.io Management Portal Operational
NUSO.io API Operational
CPaaS Portal Operational
CPaaS API Operational
NUSO.cloud - Marketing Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 13, 2026

Advisory: Potential Delays in Email-Based Support Requests
Resolved - Final Update – November 13, 2026

Email delivery and related third-party communication services appear to have stabilized following the widespread disruptions reported yesterday. Please refer to the status page of your provider for additional details.

While some providers continue to report ongoing issues, the broader situation appears to have improved, and we are closing this informational advisory.

NUSO services have remained operational throughout this event, with no known service disruptions.

For urgent support needs, NUSO Support remains available by phone.
Nov 13, 10:06 CST
Update - Update - November 13, 2026

We continue to monitor ongoing issues affecting third-party email services. These disruptions may still result in delayed or undelivered email messages, including support requests sent to NUSO.

All NUSO services remain operational, with no known service disruptions.

As a precaution, we continue to recommend contacting NUSO Support by phone for any urgent or high-priority support needs, rather than relying solely on email.

We will provide further updates as appropriate.
Nov 13, 04:13 CST
Update - Update - November 12, 2026

We continue to monitor ongoing disruptions affecting major third-party email and cloud communication services. While some providers are working toward restoring normal operations, issues with sending, receiving, or accessing email may persist.

NUSO services continue to operate normally, with no known service disruptions to our core services.

As a precaution, we strongly recommend that customers contact NUSO Support by phone for any urgent or high-priority issues, as email-based support requests may be delayed or may not reach our team.

We will continue monitoring the situation and provide updates as appropriate.
Nov 12, 16:49 CST
Monitoring - Status: Informational – NUSO Services Operating Normally

We are aware of reports of intermittent issues affecting major third-party email providers, including Microsoft and Google.

NUSO services are operating normally, and we are not experiencing any known service disruptions.
However, due to these external issues, emails sent to NUSO Support may be delayed or may not be delivered successfully.

We recommend contacting NUSO Support by phone (844-438-6876) for any urgent or high-priority issues rather than relying solely on email.

This notice is being shared as a precaution to help ensure customers can reach us when assistance is needed.
Nov 12, 14:20 CST

Nov 12, 2026

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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