NUSO is aware of service disruptions affecting multiple upstream Tier 1 telecommunications providers, which may be impacting call completion and other telecommunications services in certain geographic areas.
All NUSO network systems and infrastructure are currently operating normally.
Our Network Operations team is actively monitoring the situation and working closely with affected upstream Tier 1 providers to identify, isolate, and mitigate service impacts wherever possible.
While NUSO's network remains fully operational, customers may experience intermittent call completion issues or service degradation in affected areas due to conditions within upstream carrier networks.
We will continue coordinating with our upstream providers, monitoring network performance, and providing additional updates as more information becomes available.
Posted Nov 13, 2026 - 17:22 CST
This incident affects: Cloud Communications and Collaboration (UCaaS - Orange Platform, UCaaS - Green Platform, UCaaS - Blue Platform, NUSO Connect for Business, NUSO Bridge for Teams, NUSO Bridge for Zoom, SimplyConnect/MessageView, Microsoft Operator Connect), CPaaS and Carrier/Network Services (Outbound Voice (Termination Services), Inbound Voice (Origination Services), Messaging Services (SMS/MMS), Emergency Services (911, 999, etc.), Data Center/Network Connectivity), and Portals and APIs (NUSO.io Management Portal, NUSO.io API, CPaaS Portal, CPaaS API, NUSO.cloud - Marketing Website).