Email delivery and related third-party communication services appear to have stabilized following the widespread disruptions reported yesterday. Please refer to the status page of your provider for additional details.
While some providers continue to report ongoing issues, the broader situation appears to have improved, and we are closing this informational advisory.
NUSO services have remained operational throughout this event, with no known service disruptions.
For urgent support needs, NUSO Support remains available by phone.
Posted Nov 13, 2026 - 10:06 CST
Update
Update - November 13, 2026
We continue to monitor ongoing issues affecting third-party email services. These disruptions may still result in delayed or undelivered email messages, including support requests sent to NUSO.
All NUSO services remain operational, with no known service disruptions.
As a precaution, we continue to recommend contacting NUSO Support by phone for any urgent or high-priority support needs, rather than relying solely on email.
We will provide further updates as appropriate.
Posted Nov 13, 2026 - 04:13 CST
Update
Update - November 12, 2026
We continue to monitor ongoing disruptions affecting major third-party email and cloud communication services. While some providers are working toward restoring normal operations, issues with sending, receiving, or accessing email may persist.
NUSO services continue to operate normally, with no known service disruptions to our core services.
As a precaution, we strongly recommend that customers contact NUSO Support by phone for any urgent or high-priority issues, as email-based support requests may be delayed or may not reach our team.
We will continue monitoring the situation and provide updates as appropriate.
We are aware of reports of intermittent issues affecting major third-party email providers, including Microsoft and Google.
NUSO services are operating normally, and we are not experiencing any known service disruptions. However, due to these external issues, emails sent to NUSO Support may be delayed or may not be delivered successfully.
We recommend contacting NUSO Support by phone (844-438-6876) for any urgent or high-priority issues rather than relying solely on email.
This notice is being shared as a precaution to help ensure customers can reach us when assistance is needed.
Posted Nov 12, 2026 - 14:20 CST
This incident affected: Cloud Communications and Collaboration (UCaaS - Orange Platform, UCaaS - Green Platform, UCaaS - Blue Platform, NUSO Connect for Business, NUSO Bridge for Teams, NUSO Bridge for Zoom, SimplyConnect/MessageView, Microsoft Operator Connect).